Director - Communication, Media & Technology Nordics, Cognizant
With 5G looming, telecommunications companies are at a vantage point on the information superhighway. These are the things to consider as telcos embark on the “digital layered maturity journey”.
While most have heard about Netflix’s successful AI engine, truth is that the majority of media businesses are struggling to accelerate their productive adoption of AI. Here are five key moves that they should consider when making those all-important use-case selections that will help ensure a successful AI initiative.
A global mass-media publishing and entertainment industry company wanted to consolidate data center locations for 19 business units. It also wanted to identify data center cost savings and performance improvements, as well as to increase flexibility and agility in its business.
A major communications services provider (CSP) wanted to translate unknown customer needs into new services. 19 ideas for new services were identified, and thanks to the “Insight to Code” approach insights about human needs can be turned into production-ready code in as little as eight weeks.
A software company gains a 360-degree customer view, fueled by machine learning and predictive analytics, to feed renewals and additional sales. The customer churn algorithm now predicts at 80% accuracy.
Mandated remote work and a surge in online buying and digital customer interactions have put pressure on software engineering. Due to the pandemic, software has become front and center for virtually every enterprise’s go-forward strategy.
5G and IoT can empower telcos to become much more than bandwidth suppliers – but the shift will require the right strategy, approach and vision. Learn about our three-pronged approach for telcos.
Telecoms are playing a front-line role in the smart city movement. How can they best support post-corona urban needs?
Siloed systems and slow development procedures challenge communications players. Simplified processes and agile development helped this European communications service provider move closer to its customers.
Which content does the customer prefer? Which channel? What motivates them on their journey? By personalizing the customer experience, AI can help companies in high-churn sectors acquire and retain customers, leading to business growth.
BT automated their processes with the help of Cognizant and the video takes you through the key learnings from this successful partnership.
